Call (03) 8820 5333 (Mon-Fri 7–4pm PST) Proudly Australian

Customer Service FAQ / Returns


We search the web daily so you don't have to! We guarantee that you will receive the best prices on software today.

Ordering Online: Find Your Product

  1. Choose the appropriate category from the left hand menu, then continue to locate the product you are searching for.
  2. Use the quick link product list opened by the drop down menu in the upper right hand corner of the web site, then select your product.
  3. Use the search box on the left hand side of the web site and enter the product you are looking for.

Ordering Online: Purchase Your Product

  1. After you locate your product, click "add to cart" at the bottom of the page.
  2. Enter your e-mail address, your state, and the type of shipping you would like, then click the "continue" button.
  3. Confirm your order. If it is correct, then enter your name, address and credit card information. Click on the "submit" button to receive your order confirmation number. This will let you know your order has been received and is on its way.

Ordering by Phone

To order by phone, please call us at (03) 8820 5333. Leave your name, phone number, product interest and a number to call you back at for confirmation of your credit card information. Our sales representatives are available Monday thru Friday, 7am to 4pm pacific time to confirm phone orders.

Volume Ordering

Our website will automatically discount volume orders based on the size of the order

All information about you will be maintained with strict confidence. Should you ever wish to be removed from an email list with SoftwareKing, we will process your request immediately.

Policies: Security

Security of your information is our top priority. Our shopping system uses the latest SSL (Secure Sockets Layer) technology, making it extremely difficult for your data to be intercepted by an unauthorized party.

Our encryption level technology is the same level that is used by NASA and the CIA.

Policies: Returns

There are no returns on downloaded software

Product Availability

Our stock is kept full about 99% of the time. On occasion, our stock becomes depleted and may have to move on back order status. We strive to remove items low in inventory from the catalog to avoid this problem, but on occasion may experience short delays in filling orders. In this case we will advise customers immediately.

Is your software Used?

All software is 100% brand new.

Do I need to buy a licensed copy for every computer I own?

You are required to buy a license for every computer you own.

Is your software authentic?

Yes, all our software is 100% authentic.

How can you sell the software so cheap?

We work with large volumes and can afford to offer software at discounted prices.

Do you have items not listed on your site?

If you are inquiring about quantities of 20 or more, we may be able to locate these items, please provide your contact information and product of interest and we will have someone contact you.

When items go out of stock, how long does it take for you to get new items in?

When an item goes out of stock, we cannot guarantee if we can get items in. We are always trying to secure supply. If you would like, please provide your contact details and product of interest and we will advise if it comes in.

Is your software an upgrade version?

Each software listed will specify whether it is an upgrade.

Shipping: Methods

All products are for download only.